Job Posting: Front of House Manager


We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team. As the Darke Hall Front of House Manager, you will play a crucial role in ensuring our patrons have an exceptional and memorable experience at every performance.

Darke Hall Society is a not-for-profit, charitable organization that operates the recently renovated historic concert venue. Our programming includes presentations of contemporary and classical music, theatre, comedy, and dance. We are also a rental venue that gives priority to local artists and arts organizations as well as the U of R Conservatory of Performing Arts and the Department of Music.



  • Oversee and manage the Front of House operations, including ticketing, concessions, and ushers, to ensure smooth and efficient processes during performances.
  • Provide excellent customer service to all guests, addressing any inquiries or concerns in a courteous and professional manner. 
  • Develop and implement strategies to enhance the overall guest experience, continuously striving to exceed expectations.
  • Train, mentor, and supervise front-of-house staff to maintain a high standard of service and professionalism.
  • Supervise and schedule custodian.
  • Maintain inventory and handle cash transactions accurately and securely.
  • Ensure compliance with safety regulations and emergency procedures for the well-being of staff and guests.
  • Coordinate with production and artistic teams to guarantee seamless communication and successful execution of events.
  • Liaise with visiting artists and performers to ensure that their needs are met.
  • Conduct regular evaluations and create improvement plans for the front-of-house operations.


  • Experience in a similar role within the entertainment or hospitality industry is preferred.
  • Exceptional leadership and interpersonal skills with the ability to motivate and engage a diverse team.
  • Strong organizational and multitasking abilities, handling multiple responsibilities with ease.
  • Outstanding problem-solving skills, resolving issues promptly and effectively.
  • Excellent communication and customer service skills, fostering a positive and welcoming atmosphere.
  • Knowledge of ticketing software and point-of-sale systems is preferred.
  • Passion for the arts and theatre, with an understanding of the unique demands of the industry.
  • Flexibility to work evenings, weekends, occasional days, and holidays, as required by the performance schedule.


  • This is a ¾ time position with the possibility of becoming a full-time position during the 2023-2024 season.
  • Weekly work schedule will vary between 20 and 35 hours per week based on number of programmed events. 
  • Compensation: $25 per hour


If you are a proactive, customer-focused individual with a passion for theatre and a talent for team leadership, we invite you to apply for the Front of House Manager position. Join our vibrant and creative team in providing unforgettable experiences for our audience. Please submit your resume and cover letter detailing your relevant experience to

Darke Hall is committed to inclusion and diversity in hiring. We encourage all qualified candidates to apply. Darke Hall is committed to providing employees with a barrier free work environment that is free of discrimination and harassment.

Application deadline: August 25, 2023

We look forward to hearing from you and finding the perfect candidate to help us create magical moments at Darke Hall.